“We believe the on-site experience can make or break the brand and our job is to make that experience easier every time. Salesforce launched Lightning Field Service a little over two years ago and has made several improvements to it since. Crew Scheduling should be especially useful for complex projects like the repair of an oil rig or the installation of a new elevator where staff with different expertise and skill levels are needed, according to Salesforce. The third key new feature is Crew Scheduling designed to make it easier for dispatchers to assign a team of workers to a job. Field technicians can also create return orders onsite on a mobile device when, for example, a service call reveals a faulty part and streamline the process of getting the part or item back to the factory for repair or recycling. The new module lets consumers schedule, for example, an appointment to have their cable TV box upgraded without having to call in and wait on hold to connect to the right person and sort out a time and date that works.Īnother new feature lets customers initiate a product return from a company’s website. One of the new features, Snap-ins Appointment Management, helps companies quickly add self-service appointment scheduling to their website. The Agent can send a new SightCall invitation link to the Guest via SMS or Email from the SightCall Widget menu, which is outside the Appointment Waiting is rolling out several new features to its Field Service Lightning service that are designed to help technicians work more effectively in the field and make it easier for consumers to get the service they need. Can the Agent send a new SightCall invitation link to the Guest outside the Appointment Waiting Room?Īnswer: Yes.Can the same Agent Appointment Link and Guest Appointment Link be reused if the call gets disconnected?Īnswer: Yes as long as the Salesforce SA Scheduled Time has not passed (expired).Once the Agent and the Guest join the call session successfully, what will happen if the Agent accidentally refreshes the Salesforce browser tab?Īnswer: The call session will be disconnected.Who should enter the Waiting Room first? What will happen if the Guest enters the Waiting Room first before the Agent?Īnswer: It can be either the Agent or the Guest.The followings are few Frequently Asked Questions around the Appointment Waiting Room: Once the SightCall Appointments package is installed, it will monitor the Salesforce SA object in question to see if it meets the criteria configured in the If it meets the criteria, then the package will automatically generate the Agent Appointment Link and Guest Appointment Link, which are basically the link to enter the Appointment Waiting Room. SightCall Appointments package is the bridge between SightCall platform and Salesforce Lightning Scheduler feature that allows the generation of SightCall invitation link for every Scheduled Service Appointment (SA) within Salesforce. This article assumes that you have properly installed SightCall Appointments package in your Salesforce tenant per SightCall for SFDC Lightning Scheduler Configuration Guide.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |